PRISM Live Studio Here are some questions you may have

Frequently Asked Questions

What is PRISM Live Studio?

PRISM Live Studio is a video / photo maker app that allows you to create engaging live streams, videos, and photos through various effects.
Add fun stickers and various media files such as video clips, images, and music to create your own special videos with ease.

What can I do with PRISM Live Studio?

You can create live broadcasts, film and edit videos, and take pictures with PRISM Live Studio.
Launch the app, then tap either the LIVE, VIDEO, or PHOTO buttons on the bottom to change between modes.

Live Broadcasting Mode

Which live streaming platforms are supported by PRISM Live Studio?

PRISM Live Studio can be used to enable live broadcasting to V LIVE, NAVER TV, YouTube, Twitch, afreecaTV, Periscope and other various RTMP URLs.
If you need more information about streaming with platform account, go to the help page about connecting to streaming platforms. In addition, if you want to know how to stream live RTMP keys, go to the help page about setting up RTMP.

I'd like to connect to streaming platforms like YouTube or Twitch.

  • 1) How to connect to streaming services

    Tap [Set Destination] in the broadcast preparation screen and select the platform you want to connect to.
    As you login to the platform account, PRISM Live Studio connects to it.
    Once you connect to the platform, you can stream to it whenever you want.

  • 2) How to disconnect from streaming services

    If you want to disconnect an existing connection, tap [Settings > Stream destinations] and tap [Disconnect].

How do I set up a RTMP server to stream live videos?

  • Tap [Select Channel] in the broadcast preparation screen, select the platform you wish to broadcast to, and tap the Add Custom RTMP button.
    Tap ▼ in [RTMP URL] and select one of the preset list of popular streaming platforms.
    You can get your unique Stream key from the live service platform you'd like to stream to. Copy and paste the key to PRISM.

  • Enter additional values in the optional fields if necessary. Tap [Save] and then a new RTMP server is created.
    The RTMP server information is kept in PRISM app.

Where can I find the stream key of the RTMP server?

  • In order to broadcast to a RTMP server, you must enter the stream keys that can be found on each platform into PRISM Live Studio.

  • 1) Checking the stream key on YouTube

    * It is recommended you check the following on a PC.

    • 1. Visit the page below to find the stream key on YouTube.

      https://www.youtube.com/live_dashboard

    • 2. Log in to the YouTube account you wish to broadcast to.
    • 3. Find the [Stream name/key] available under [Encoder Setup] on the Live Dashboard.
    • 4. Enter the stream key into the RTMP setup page of PRISM Live Studio and start broadcasting.
  • 2) Checking the stream key on Facebook

    * The following is only available on PC.

    • 1. Visit the page below to find the stream key on Facebook.

    • 2. Log in to the Facebook account you wish to broadcast to.
    • 3. Click on the [Live Video] option of the status section.
    • 4. Go to the [Connect] tab and copy the codes shown under [Stream Key].
    • 5. Enter the stream key into the RTMP setup page of PRISM Live Studio and start broadcasting.
  • 3) Checking the stream key on NAVER TV

    * It is recommended you check the following on a PC.

    • 1. Visit the page below to find the stream key on NAVER TV.

      https://studio.tv.naver.com/live

    • 2. Log in to the NAVER account you wish to broadcast to. (Please note that only accounts that own a NAVER TV Channel can check the stream key.)
    • 3. Go to the broadcast list and check the codes in the [Stream Settings], available at the right of the Start/Edit page.
    • 4. Enter the stream key into the RTMP setup page of PRISM Live Studio and start broadcasting.
  • 4) Checking the stream key on Twitch

    * It is recommended you check the following on a PC.

    • 1. Visit the URL below to find the stream key on Twitch.

      https://www.twitch.tv/dashboard/settings

    • 2. Log in to the Twitch account you wish to broadcast to.
    • 3. Go to [Settings > Channel] available at the bottom-left menu.
    • 4. Click on [Stream Key], then click on the [Show Key] button and copy the key.
    • 5. Enter the stream key into the RTMP setup page of PRISM Live Studio and start broadcasting.
  • 5) Checking the stream key on Periscope

    * It is recommended you check the following on a PC.

    • 1. Visit the URL below to find the stream key on Periscope.

      https://www.pscp.tv/account/producer

    • 2. Log in to the Periscope account you wish to broadcast to.
    • 3. Check the [Stream Name / Stream Key].
    • 4. Enter the stream key into the RTMP setup page of PRISM Live Studio and start broadcasting.
  • 6) Checking the stream key on afreecaTV

    * It is recommended you check the following on a PC.

    • 1. Visit the URL below to find the stream key on afreeca TV.

      https://dashboard.afreecatv.com/

    • 2. Log in to the afreeca TV account you wish to broadcast to.
    • 3. Go to the [Encoder Settings], available at the bottom of the [Dashboard], and check the [Stream Name].
    • 4. Enter the stream key into the RTMP setup page of PRISM Live Studio and start broadcasting.
  • 7) Checking the stream key on kakaoTV

    * It is recommended you check the following on a PC.

    • 1. Visit the URL below to find the stream key on kakaoTV.

      https://play.kakao.com/kakaotv/live/

    • 2. Log in to the kakaoTV account you wish to broadcast to.
    • 3. Go to the [Stream Settings], and click the [Stream key] button.
    • 4. Enter the stream key into the RTMP setup page of PRISM Live Studio and start broadcasting.

Can I broadcast on multiple platforms simultaneously?

Enter LIVE mode and locate the 'Multistream’ button on the screen where you select channels. You can transmit a broadcast to multiple platforms simultaneously with a single setting. Check if the 'Multistream’ button is on and select all of the channels you wish to broadcast to. You can select up to 6 channels at once. Please note that multistreaming is currently not supported for V LIVE channels.

How do I change the encoding settings?

You can set the desired quality of a live video according to the network and device performance. Select the button that indicates resolution on the broadcast preparation screen, and the encoding setting layer will be visible. Encoding settings are not supported for V LIVE channels. Please note that you cannot change the settings once the broadcast starts.


In the encoding settings layer, you can change option values as follows.

  • 1) Adaptive Bitrate
    : This is a feature that analyzes the network in real-time during a broadcast to automatically find and adjust to the optimal Bitrate and FPS. If you set it to 'On', the image quality may be reduced although it enables a stable live broadcast. Thus, you can set it to 'Off' if you would like to keep the image quality although buffering may occur during the broadcast.
  • 2) Resolution
    : Resolution refers to clarity (or image quality) of an image. If you broadcast for a long time with high resolution, heating may occur. So, consider the broadcast content before setting. In order to maintain a stable broadcast quality, the use of some effects may be limited when the resolution is set at 1080p. Please note that some platforms may not support 1080p (e.g. Facebook and Periscope).
  • 3) Bitrate
    : Bitrate refers to the amount of data sent per second. The higher the Bitrate is, the higher the broadcast image quality becomes; however, as it makes the image size larger, the broadcast may not be smooth if the network is not good.
    : We recommend using Bitrate by resolution as follows.
    360p (1~2Mbps), 720p (2~4Mbps), 1080p(4~6Mbps)
  • 4) Frame Rate
    : Frame rate refers to the number of frames (images) composing a video in one second. The higher the number of frames you set, the smoother the motion and more natural the broadcast becomes.
    : In normal live broadcasting, we recommend using 30fps
  • 5) Keyframe Interval
    : Keyframe Interval refers to the cycle (seconds) when I-Frame (mainframe that composes a video) is inserted, among the frames that compose an image.
    : In normal live broadcasting, we recommend using 1-2 seconds.

I want to flip the camera horizontally.

Press the [See more] button at the top left of the filming screen, and a menu will be shown that allows you to turn on/off the option to flip camera image horizontally.
It can only be applied when using the front-facing camera, and the camera image cannot be flipped when using the rear camera.

What modes are provided when swiping left or right?

Switching modes is available while you stream live or you are in the broadcast preparation screen.

video only mode
Swipe left. Video only mode
live broadcast
Default. Live broadcast
My Studio
Swipe right. My Studio
  • 1) Switch to Video only mode

    Swipe right to go to Video only mode and the live chat and the broadcast preparation window disappear.
    In Video only mode, you can concentrate on the live video and easily change the scale or position of sources.

  • 2) Switch to My Studio

    Swipe left to go to My Studio.
    In My Studio, you can manage media files you want to add to your live.
    For more information about My Studio, go to the help page about My Studio.

Can I link donation services like Twip to My Studio to broadcast a live stream?

Try the webpage source function in My Studio. For iPhone users, this function is available only on iOS 11 or higher. Please note that videos and sounds from some webpages may not play normal due to technical constraints.

  • 1) Adding a webpage

    Press [Web] in My Studio. Copy and paste the URL of the widgets, then press [Save].

  • 2) Selecting a source from My Studio

    Select the webpage you wish to add from the list of sources in My Studio. Adjust the position and size of the webpage.

  • 3) Layer lock settings

    Switching the layer lock settings to on enables the webpage source to remain unmoved even if touched, making it convenient when streaming gameplay. To switch the layer lock settings to off, go to My Studio and press the more button.

  • 4) Editing a webpage size

    After inserting a web source on the screen, use the +/- button to zoom in or out its content.

I want to share my mobile screen with viewers.

  • 1) Using Screencast on Android
    • 1. Select the Screencast button found at the top of My Studio.

      The screencast feature is only available while you are live, so be sure to go live before using.

    • 2. Make sure to allow all of the necessary permissions required to use Screencast (App displayed on top of other apps and taking screenshots of all screens).

      You will be asked for the permissions when you open the app for the first time.
      You can also allow them before going live.

    • 3. After Screencast has started, there will be a 3 second countdown for you to decide whether to cancel or continue the Screencast.

      Select ‘Return to [PRISM Live]’ to cancel the Screencast mode.

    • 4. Select ‘Record’ to open the menu for turning on/off the camera or chat.
    • 5. Hold and drag the ‘Record’ menu and ‘Chat’ to move them around the screen.
  • 2) Using Screencast on iOS

    Screencast is available on apps that support live broadcasting.
    Open the live feature and select PRISM Live as the means of broadcast.
    You can only change the channel on the PRISM Live app.

What is an intro and how do I set it up?

You can create an intro and add it to your live. It will automatically play as your broadcast begins.

  • 1) Make an intro by using images and video clips
    • 1. Tap [Intro] next to the live title in the broadcast preparation screen.
    • 2. Select video or image asset from My Studio.

      You can make an intro only with sources saved in My Studio.
      Make sure that you import sources to My Studio before making an intro.

    • 3. Change the video scaling by using a zoom feature located in the lower left of the screen.
    • 4. Use the bar at the bottom to set the beginning or end of your video. The adjusted duration is applicable within the intro only.

      You can set the duration of an intro in the lower right of the screen.

    • 5. Tap [Done] to complete the process.
  • 2) Check the intro

    Check the intro source thumbnail that has been set in the intro button area.
    Selecting the area will allow you to edit or disable the intro.

Is there a chat feature available?

Chat feature is available when streaming to the platform connected via account login.
If you wish to share chat messages with viewers, you can use the [Comment Pick] feature.
If you press and hold on the message desired, the message will be fixed on the broadcast screen.

Can I block chats for specific viewers?

Chatting for specific viewers can be blocked via the PRISM Live Studio chat window. Press and hold the comment of the viewer you wish to block, and the related menu will be displayed. Viewer chats can be deleted or blocked by pressing the [Report] button for NAVER TV and V LIVE, and the [Block] button for YouTube.

I'd like to promote my live videos using SNS.

You can share your live videos to Facebook and Twitter for certain platforms.

  • 1. Tap [Share] share in the broadcast preparation screen.
  • 2. Select a SNS you want to share your video to and post to that platform.

How can I screen a scene from streaming during a broadcast?

  • During a broadcast, you can turn off your microphone or camera.
    You can access these features by tapping the hide button in the upper left of the screen.
  • Try using it if you encounter an unexpected situation during a live broadcast.

I would like to view my past broadcasts.

You can view 'My Page' if you touch the profile image area at the top right on the broadcast preparation screen. On this page, you will be able to view a list of your past broadcasts. Any broadcast you have created through the mobile or PC app after the December 2018 version update will show up on this page. You can play each video by tapping on the thumbnail of each broadcast.

I want to record a live stream.

  • Recording mobile live streams requires no additional settings. Press [Save] once the live stream is over and you can download the recorded video to your device.
  • If you have the “Adaptive Bitrate” set to “On” before the live streaming begins, the variable bit rate (VBR) changes according to the network bandwidth in order to maintain a stable live stream even under poor network conditions.
  • Even if the video quality drops in the middle of a live stream due to a poor network connection, the recorded live stream can be saved in high definition by using a separate encoder. Please check the options via Settings > Save live stream > Save in fixed quality.
  • ※ This function may not be available depending on your device and OS version.

How can I get PRISM watermark removed?

Please go to the Prism app settings and turn on the setting of ‘Conceal watermark’. This option is available for those allowing PRISM Live Studio send notifications.
If notifications are turned off in the OS, go to Settings and change to receive notifications.

My Studio and effects

What features are available in My Studio?

My Studio features the ability to add media, texts, webpages, music sources to your collection of assets and easily apply them to your videos.

My Studio
My Studio
  • 1. Add Media Source

    This feature allows you to import images and videos from your mobile device’s gallery, and add them to My Studio assets.

  • 2. Add Music Source

    This feature allows you to import songs from your mobile device’s music library and/or unique tracks provided exclusively by PRISM Live Studio, and add them to My Studio assets.

  • 3. Add Text Source

    This feature allows you to create text sources, and add them onto the screen whenever needed. Various motion templates designed by PRISM Live Studio are available for different use cases such as notices, titles, and or SNS account information. Once a text source is created within My Studio, it will keep its position and size as it was.

  • 4. Add Webpage Source

    This feature allows you to enter the web address of webpages and/or donation services, and add them to My Studio assets. Once you add a webpage to the screen, you can resize the source by dragging the edges while you can zoom in or out its content by pressing the +/- button. For reliable broadcasting quality, the maximum number of web sources may be limited.

  • 5. Start Screencast

    Screencast, which can be found within My Studio, is a feature exclusive for Android OS. You can share your screen in real-time with your viewers while you’re live. Refer to Screencast Help for more details.

  • 6. Edit sources in My Studio

    Tap [Edit] to delete sources or change the order of sources in My Studio.

  • 7. Source collection

    An area where imported images, videos, and music sources are saved.

    Tapping the source will apply it to the video.

I'd like to delete or move sources in My Studio.

Tap [Edit] and delete or change the list of assets in My Studio.

  • 1) Delete sources

    Select the source and tap [Delete] in the upper right of the screen.
    The source deleted from My Studio is also deleted from the live.

  • 2) Change the order of sources

    Tap and hold the source to change the order.
    You can make quick access to your frequently used sources and apply them just one tap.

Can I use music sources provided by PRISM Live Studio for free?

Music sources provided in My Studio > Music are tracks by top creators carefully selected through Premiumbeat and contests.
They can be used at your disposal within PRISM Live Studio.
Enjoy a variety of tracks to fit any mood such as Playful, Sentimental, Action, Beatdrop and Retro.

What effects can be used in PRISM Live Studio?

Tap the magic wand button  Tap the magic wand button to show various effects below.

  • 1) Color filter  Color filter

    This allows you to change the overall scheme of colors.
    You are still allowed to use other effects with color filters on.

  • 2) Mask effect  Mask effect

    This recognizes your face and provides mask effects following your facial movement.

  • 3) Background effect  Background effect

    This helps you create a unique atmosphere by providing video frames and movie filters.

  • 4) Emoticon effect  Emoticon effect

    This creates a quick, creative, and fun storyline for the audience. Choose an emotion that best expresses your feelings and enjoy the various emotion effect options available to you.

  • 5) Drawing effect Drawing effect

    This allows you to draw on the screen with various colors and pens.

  • 6) Favorites Drawing effect

    This allows you to quickly find your favorite effects by saving them in one place. You can add an effect as a favorite by holding the item, and a second-holding will allow you to delete an existing favorite effect. You can also use the edit function to reorganize your favorite effects list.

  • 7) Giphy Stickers Drawing effect

    This allows you to utilize Giphy stickers on PRISM. Click the Giphy sticker menu, type in a search word, and use the various available Giphy stickers. After a Giphy sticker is added to the screen, you can edit its position and size. For reliable broadcasting quality, the total number of Giphy stickers used at once may be limited.

Connecting External Devices

Can I use PRISM with a webcam or a DSLR camera?

You can connect your camera device to your mobile device for live broadcasting or video recording. This feature is currently supported on Android devices only.
You can connect external devices during a live stream, and it is recommended to start your streaming in landscape mode as videos of external cameras are processed in landscape-ratio.
While an external camera is connected, all effects and sources can be used with the exception of the Mask effect.

  • 1) Connecting to a USB Camera

    Connect an external camera to your mobile using a USB cable. Click the [OK] button on the system pop-up to see the screen of the external camera on the PRISM Live Studio app. Android 10 devices are not supported due to its system limitations. USB camera devices that comply with the UVC (USB Video Class) standard are supported.

  • 2) Connecting to a DSLR Camera

    Connect the camera to the mobile using an adapter that converts the HDMI output to a USB output. The subsequent flow remains the same as USB cameras. This feature is not supported by Android 9 devices and higher, due to a possibility of errors. The AVerMedia BU110 adapter is guaranteed for this feature.

Can I connect an external microphone?

You can connect an external microphone device to your mobile device for live broadcasting and video recording. Bluetooth connected microphones, however, are not currently supported.

  • 1) Using an external microphone on an Android

    Connect a 3.5mm or USB microphone to your mobile device. While connected to an external microphone, the audio output of the webpage or media source of My Studio can be included in the broadcast through the speakers.

  • 2) Using an external microphone on an iOS

    Connect a 3.5mm or a lightning connector microphone to your mobile device. While connected to an external microphone, the audio output from the web or media source of My Studio can be included in the broadcast through the speakers.

Video Filming and Editing

How do I use the video mode?

Film a video directly with the app, or select a video on your device to begin.
Tapping the recording button will immediately start a filming, which can be paused and then resumed to continue shooting. For Android devices, filming and editing is currently available for up to 30 minutes. Hold the button to activate the short video mode.
Activate [Save video after recording] to save your video automatically after filming.

What can I do after I finish filming?

Edit videos by pressing on the ‘Edit’ button on the preview page. Edit the clips as you wish by using the trim, divide, copy, add, and change order features.
You can also add transfer effects between clips. You can change the aspect ratio of the video, and apply background colors.
Try adding copyright free background music provided by PRISM Live Studio, or decorate your videos using different effects (Color filters, video effects, touch effects, drawing, text).

Can I store my drafts and continue editing later?

You can find all of your unfinished drafts in the ‘Video’ list of My Page. You can continue with editing at any time by selecting an item. To store your videos on My Page, press the ‘Save’ button on the upper right corner of the editing screen.

Can I record my smartphone screen?

For Android users, you can record the application screen by pressing [Record screen] via My Studio when in video shooting mode. You can edit/save the video after the recording is complete. This feature is not supported for iOS due to technical limitation.

Accounts

How do I sign up, log in, and log out of PRISM Live Studio?

  • 1) How to create an account and log in

    You can easily sign up with your email address as well as your SNS account such as NAVER, LINE, Facebook, Google, Twitch and Twitter.
    Enjoy live streaming through PRISM Live Studio!

  • 2) How to log out

    You can log out of PRISM Live Studio in the [Settings] menu of your app.
    Go to [Settings > My Account > Log Out].
    The broadcast destinations you set and sources in My Studio will disappear when you log out.

How do I permanently delete my account?

  • You can delete your PRISM Live Studio account permanently in the [Settings] menu of your app.
    Go to [Settings > My Account > Delete Account].
  • The stream destinations you set and sources in My Studio will disappear when you delete your account.

How do I change my password?

You can change your password when you logged in Prism Live Studio with an email address.
Go to [Settings > My Account > Change Password].
Enter your current and new passwords to change it.

I forgot my password.

If you log in with email address, you can receive a temporary password.

  • 1. Tap [Forgot your password?] in the login page.
  • 2. Enter your email address used to sign up.
  • 3. A temporary password is sent to the email address you provided.
  • 4. Use the temporary password to log in to PRISM Live Studio.

Errors

I'm having trouble installing the PRISM Live Studio app.

The followings describe situations which cause an error in the app installation process. Please follow the instructions below to ensure a successful installation of your app.

  • 1) Insufficient space on the device

    Delete unwanted apps or files to free up space and try again.

  • 2) Temporary error while downloading an app

    Reboot the device and try again.

  • If the same problem still persists, contact us here.

I'm having trouble updating to the latest version of the PRISM Live Studio app for iOS.

  • If you're using iOS, the [Open] button may appear instead of [Update] button in the App Store even though you don't have the latest version of your app.
  • Please follow the instructions below to fix this issue.
    • 1. Delete the PRISM Live Studio app you're currently using.
    • 2. Force shutdown your device and then restart it.
    • 3. Go to the App Store and download the app again.
  • If the same problem still persists, contact us here.

What should I do if I'm having trouble using the PRISM Live Studio app?

While using PRISM Live Studio, you may experience difficulties caused by various facts such as your network environment, device, or associated services.
If you encounter an error, check out information below.

  • 1) A "Network Error" message appears.

    You are currently not connected to any network.
    Make sure that cellular network or Wifi is turned on.

  • 2) A "Login Error" message appears.

    A wrong login information may have been saved on your device. A very slow response to SNS authentication may cause an error, too.

  • 1. Go to the SNS app and try to login again and then retry logging in to PRISM Live Studio.

    2. Change the current network and try again.

  • 3) A "Temporary Error" message appears.

    You may have difficulties using the service if your device or network settings are not appropriate. Please check out the list below.

  • 1. Make sure that the current time and time zone setting on your device are set properly for your region.

    2. You may see a temporary error message if you are in a bad network environment.

    3. Internet access may be restricted. Please open your browser to check your internet connection is working and try again.

  • * It is recommended to keep your app up to date so that your app is most reliable with latest features.
  • If the same problem still persists, contact us here.

Others

How do I change the screen orientation?

It automatically adjusts to the orientation of your device before you stream live or record a video.
Make sure that the orientation lock is turned off if the screen doesn't rotate on your device.

How do I change the language on the PRISM Live Studio app?

Korean and English are currently supported in PRISM Live Studio. The language is determined according to your device's language settings.
If you want to change the language for the PRISM Live Studio app, change your device's language settings.

Do you need anything further?

Please tap the link below if you need any further information.

Contact Us here

Install and Start

System requirements

SystemRequirements (Windows)
Minimum Specifications Recommended Specifications for General Transmission Recommended Specifications for Game Transmission
OS Windows 10 Windows 10 (64bit) Windows 10 (64bit)
Memory 8GB RAM 8GB RAM or higher 16GB RAM or higher
Graphics Card NVIDIA GTX 960 or a graphics card of the same level (2GB graphic memory, supports DirectX) NVIDIA GTX 1060 or a graphics card of the same or higher level (2GB graphic memory, supports DirectX) NVIDIA RTX 2070, or NVIDIA GTX 1080 or higher
CPU Intel Core i3-8100 Intel Core i5-8500 or higher Intel Core i7-9700 or higher
Hard Disk 1GB 1GB or higher 1GB or higher, SSD recommended

Update Information

An update information popup is displayed if a new update is applicable when the app is started. It is recommended to always update the app to the latest version.

To check the update information again after closing the popup, click Inquire > Check for Updates in the sidebar on the right.

Set App Language

PRISM Live Studio currently supports Korean and English as the default languages; the default values are according to the device language settings.

You can select the language during PRISM installation and also change the language after installation via [Settings] > [General] > [Language].

Screen Configuration and Basic Functions

Main Screen Components

Main Screen Components: Menu, Channel information, Start/end Live, Record, Edit scene area, Change scene, Actual live broadcast scence area, Scene area, Source area, Audio Mixer area, Setting resolution, Statistics information, Converting Studio Mode, Chat, Alert, Inquiry, Setting
Main Screen Components

Change Screen Configuration

  • Size Adjustment: The size of the Scenes, Sources and Audio Mixer areas can be adjusted by dragging the edge of each area.
  • Dock Function: The Scenes, Sources and Audio Mixer areas can be moved or separated from the main screen.
  • Separate and Attach Window:

    1. Click and drag an empty area in each window to separate or attach the window.

    2. Click the Show More button in Scenes, Sources and Audio Mixer areas. and select the Separate/Attach menu.

Convert to Studio Mode

  • About Studio Mode:
    Using Studio Mode, you can prepare a source in the edited scene on the left. Changes in the edited scene are not displayed to viewers until the Change Scene button is clicked.
  • How to Apply Studio Mode:
    You can turn on/off Studio Mode by clicking the Convert to Studio Mode button in the sidebar on the right. After completing editing in the Edit screen on the left, click the Change Scene (→) button in the middle to reflect the changes in the broadcast screen on the right.
    The Change Scene effects can be set by using Change Scene menu at the top of the scene list area.
    For reference, the effects set by using the Change Scene button are basically applied to all scenes. To set the effects for individual scenes, right-click each scene and click “Apply This Conversion First.”

Prepare Channel and Configure Settings for Simultaneous Transmission

Understanding “Platform” and “Channel”

In PRISM Live Studio, you can transmit live broadcasts by connecting to a live platform, such as Twitch and YouTube.

A “platform” refers to this live service. To transmit a broadcast, a process to connect to a platform is necessary. You have two options for connecting to a live platform. The connection method you select can be limited depending on the live platform policy.

  • 1) Service Link: This is a method to connect to a platform by entering the platform account information. Account information entered in PRISM is saved through encryption. When a user logs out from PRISM, the platform account information is reset.
    Service Link
  • 2) RTMP Link: This is a method of connection by entering the stream URL and stream key information provided by a platform. If a platform does not support account link, you can transmit a broadcast by entering the RTMP information. When transmitting a broadcast via RTMP link, you cannot check the viewer count and chat information.
    RTMP Link

A channel refers to a location where a broadcast is posted within each platform. A list of channels linked to PRISM is displayed at the top of the main screen. If there are a large number of channels, a horizontal scroll function is provided.

Add Service-linked Channel

  • 1. Place the mouse cursor on the platform icon at the top of the main screen to display the plus (+) button. Click the button to proceed with service link.
    Add Service-linked Channel
  • 2. When you complete the link by entering platform login information, channel information of the platform is automatically displayed.

Add RTMP-linked Channel

  • 1) Click the “+ Custom RTMP” button at the top of the main screen.
    Add RTMP-linked Channel
  • 2) You can select a platform to link from the URL drop-down menu or by directly entering it.
    You can choose to enter the URL of the platform to add manually.
  • 3) Proceed with the link by entering the stream key and channel name provided by the platform.
  • 4) Click “Save” after entering the information.

Configure Simultaneous Transmission Settings

You can simultaneously transmit a broadcast to as many as six platforms through a simple setting in PRISM Live Studio.

  • 1) First, add a channel for broadcast to the screen through service link or RTMP link.
  • 2) Place the mouse cursor over the icon of the added channel and click the Switch button to “On.”
  • 3) Change the mode of all transmission channels to “On.” You can select up to six channels at once.
  • 4) Click [Go Live] and check the broadcast information in each channel.
  • 5) After checking the information, click [Go Live] button to start simultaneous broadcast transmission.

Prepare Scene and Source

Add Scene

  • 1. Add a Scene: You can add a scene by clicking the “+” button in the Edit area.

    To start a live broadcast or record, you need a scene that includes at least one source.
    You can check up to ten scenes through real-time thumbnails in the scene list area. You can proceed with scene change even if you are not using Studio Mode.

  • 2. Save a Scene: You can save a scene and a source for later use.

    Click [Menu] > [List of Scenes] > [Export], and enter the save location and file name to create a json file.
    If a scene and a source are not saved separately, the scene and source that were set last are maintained (however, the setting is reset when you log out of PRISM).

Configure Change Scene Settings

  • 1. How to Change Scene:
    • 1) While Studio Mode is on, click the Change Scene (→) button in between the scenes on both sides to change the mode of the scene in the Edit screen to Live.
    • 2) You can change scenes swiftly by setting a shortcut key. To use the shortcut key, refer to “Configure Shortcut Key Settings.”
    • 3) Check the “Change scene when item in scene list is double-clicked” option via [Settings] > [Screen] > [Edit Type] to change a scene by double-clicking. For reference, when a scene is double-clicked in Studio Mode, the scene is changed directly in the Live area rather than the Edit area.
  • 2. Set Basic Effects for Scene Change

    Click the Change button in the Scene area to display a popup to configure settings for scene change.

  • 3. Set Additional Effects for Scene Change

    After clicking the Change Scene button, click “+” in the popup to select from a wider range of effects (push, slide, stinger, fade in specific color, erase luma).
    You can pre-check the scene change effect by using “Preview Change” in the Attributes popup. The detailed settings for each effect can be configured in the Attributes popup.

Add Source

  • 1. Webcam/Video-captured Source

    A built-in camera or an external camera device can be used for your broadcast.
    For some video capture devices, you need to install a driver to start the devices. Before connecting a device, check the updated driver in the official website.
    Refer to the official PRISM blog for directions on how to connect video capture devices as the connection methods vary by product.

    The connection method for general camera devices is as follows:

    • 1) First, connect the webcam to your computer.
    • 2) Click the Add Source button.
    • 3) Select Webcam/Video Capture Device from the list, check “New” and click [OK].
      (To add the same camera device to two or more scenes, you must select a device from the list by using the “Add Existing Source” option.)
    • 4) Select a camera device from the Attributes popup > device drop-down list.
    • 5) You can also add the audio system of the selected device by checking the “Apply User-Designated Audio Device” option.
    • 6) Click “Filter” to add Effect and Audio/Video filters.
      You can configure settings for the color filter with which you can adjust the video screen color and other filters, such as chroma-key filter, that are frequently used in game broadcasts. Refer to “Useful Functions for Broadcast” for detailed methods.
  • 2. Source Captured via Mic/Audio Input

    A built-in microphone or an external audio capture device can be used for your broadcast.
    After clicking the Add Source button, select [Capture via Mic/Audio Input]. Then, select an audio device from the Attributes popup > device drop-down list. Click “Filter” to use a range of audio filters.

    You can adjust the broadcast sound by using a variety of audio interfaces.
    You need to install a driver to use some interfaces. Before connecting a device, check the updated driver in the official website.

    How to Connect Audio Interface:

    • 1) Connect an audio interface to the microphone.
    • 2) Connect the USB cable of audio interface to your computer.
    • 3) Click the Add Source button in PRISM, and select Capture via Audio Input.
    • 4) In Configure Computer System Settings > Configure Sound Settings > Input and Output Devices, set the devices as audio interface.
    • 5) Refer to the official websites of each interface as the methods of using interfaces vary by product.
  • 3. Game-captured Source

    You can capture a game screen real-time and add it to your broadcast screen.

    • a) Capture Any Full-Screen Application Program: This is a method to automatically capture a full-screen window. After selecting this method, place the mouse cursor focus on the game to start capturing.
    • b) Capture Specific Window: This is a method to capture a selected window. When you restart the game, it is captured again if there is a widow with the same title.
    • c) Capture Window with Scene using Shortcut Key: After adding a source, configure the shortcut key settings first ([Settings] > [Shortcut Key] > [Capture Game] > Capture Window with Scene). When you place the mouse focus on the game and click the shortcut key, the game is automatically captured.

    If the game is not captured with Game Capture source, try adding a monitor or window source.

  • 4. Monitor Source

    You can add a real-time monitor screen by using Monitor Source

  • 5. Window Source

    You can capture a screen and add it to the broadcast screen by designating a specific window of a program that is currently running.

    Window Matching Priority:
    You have three options to choose from as the standard for recognizing a window for automatic connection to a source.

    • a) The window title must be the same: The source is recognized only when there is a window with the same title. This is an option recommended by PRISM Live Studio.
    • b) The window title must be the same; if not, find a window of the same format: If there is no window with the same title, connect a similar window based on the class name in Window Attributes.
    • c) The window title must be the same; if not, find a window of a program that can be run: If there is no window with the same title, connect another window that is in the same process.
  • 6. Video/Music Source

    You can add a music or video file that is saved in the device to your broadcast screen.

  • 7. Image Source

    You can add various image files (JPG, PNG, GIF) saved in the device to your broadcast screen.

  • 8. Image Slide Show Source

    You can add an image slide show to your broadcast screen and automatically or manually control the slide show.

    Manual Control Method: After adding a source, designate the shortcut key via [Settings] > [Shortcut Key] > Image Slide Show so that you can control the slide show using the shortcut key.

  • 9. Color Palette Source

    You can decorate a scene by applying color palette to your broadcast screen.

  • 10. Text Source

    You can display a notice or other sentences on your broadcast screen by adding text to the screen.
    Select Text Source and enter text directly or load a sentence from a text file.

  • 11. Scene Source

    You can add combine the existing scenes and sources of the scenes, and apply them as a new source.

  • 12. Web Source

    You can add real-time content of a web page to your broadcast screen.

    • 1) Enter the live chat window or widget address in the URL input field to add the chat window or sponsor widget to your broadcast screen (for a more detailed method, refer to “Configure Sponsor Link Settings").
    • 2) Enter the CSS code in the Web Source Attributes window to apply a style of your choice.
    • 3) Close Page if Source is Not Shown: If this option is activated, the web page is inactivated when you hide the source or change to another scene.
    • 4) Refresh Browser when Scene is Activated: If this option is activated, the web page is refreshed when the scene is changed.
  • 13. Source Captured via Audio Output

    You can use audio output produced from the audio device (i.e. sound card).

  • 14. Source Group

    You can combine several sources and manage them conveniently as a group.
    Click the Add Source button and select [Group]. You can add a source to the group by drag-and-drop.

Add Filter

Right-click on a source to add Effect and Audio/Video filters.

  • 1. The filters that can be applied by source type are divided into two types.

    Effect Filters: Image, image slide show, monitor, window, game, color palette, text
    Audio/Video Filters: Audio input device, audio output device, video-captured source, media source, web source

  • 2. Description of Effect Filters:
    • 1) Chroma Key: This is a function to set a specific part of a screen where a color is applied to appear transparent as if only the part has been cut out. Use this function together with green screen to erase the background, leaving only the human figure in the camera screen.
    • 2) Color Key: This is a function to set a specific part of an image where a color is applied to appear transparent as if only the part has been cut out.
    • 3) Luma Key: This is a function to set a part of a screen where a specific brightness is applied to appear transparent.
    • 4) Color Filter (LUT): This is a function to conveniently change the color and tone of an image.
      It provides the same effect as that of a color filter used in a camera app. A function preset by PRISM is provided.
    • 5) Color Correction: This is a function to finely adjust the color and tone of an image. Using this function, you can adjust the gamma and contrast values, etc.
    • 6) Sharpen: This is a function to sharpen an image.
    • 7) Scale and Resolution Correction: This is a function to adjust the resolution or ratio of an image. It is useful when you wish to scale up a low resolution image or game.
    • 8) Crop and Correction: This function is used to cut out or fill margins at the top/bottom and on either side of an image. Use this function to cut out the black margins on the left and right side of a camera source.
    • 9) Scroll: This is a function to apply horizontal and vertical scroll effects to a source.
      Use this function to apply a moving effect to a text source.
    • 10) Image Mixing and Masking: This is a function to mix images or figures you want on top of a source. Use this function to apply the masking effect, which is to cut out a source in the shape of a figure, or the blending effect, which is to blend images.
    • 11) Delay Rendering: This is a function to delay image rendering (0-500 ms).
      Use this function to adjust video/audio synchronization when video and audio outputs are simultaneously produced, such as on an image, game or media source.
  • 3. Description of Audio/Video Filters:
    • 1) Block Noise: This is a function to remove an audio signal of which the volume is lower than a set level. It provides an effect to block the microphone when there is no input signal for the microphone. This is the most frequently used audio filter.
    • 2) Remove Noise: This is a function to erase background noise.
    • 3) Compressor: This is an effect to evenly adjust the overall volume range by compressing signals that are higher than a set level. It is a useful function for preventing the generation of sudden loud sound from the microphone.
    • 4) Volume Limit: This is a function to limit the audio source output from increasing more than a set level.
    • 5) Expander: This is an opposite effect from that of audio compressor.
      It is a useful function for reducing background sound, such as the noise generated by your computer, mouse, keyboard and breathing as well as unwanted voice.
    • 6) Gain: This is a function to compensate for the audio signal level reduced by compressor.
      This function is used by deciding the amount of gain to be applied to the compressed audio signal.
    • 7) Invert Phase: This is a function to minimize sound quality deterioration caused by phase cancellation when you use two or more microphones.
    • 8) Video Delay (Asynchronous): This is a function to delay video source.
    • 9) VST 2.x Plug-in: You can use various audio filters by installing VST plug-in.

Configure Video Output Settings

Set Resolution and FPS

  • 1. Resolution: Resolution means the clarity (i.e. picture quality) of an image. When the resolution is set high, it can result in a heavy load on your computer. So, select a resolution by considering the specifications of your computer and broadcast content.
  • 2. Frame Rate: Frames per second (FPS) means how many frames that configure an image are displayed per second. A high FPS (60 or more) ensures a higher level of detail for the amount of motion captured. However, if the specifications of your computer are low, it can impede successful broadcast. So, select an FPS according to the specifications of your computer.

You can set the resolution/FPS of your broadcast via [Menu] > [Settings] > [Output] > [Resolution and FPS].

Configure Output Settings by Broadcast Platform

For the output mode of output settings, you can use a recommended value or use Simple Mode. To use Advanced Mode, configure settings according to the recommended settings for each platform.

If you cannot find the hardware (AMD) from the encoder list, update the driver to the latest version.

YouTube Recommended Settings:

Settings Option
Resolution/FPS 4K/2160p*60fps 4K/2160p*30fps 1440p*60fps 1440p*30fps
Resolution 3840*2160p 3840*2160p 2560*1440 2560*1440
Bitrate 20,000~51,000Kbps 13,000~34,000Kbps 9,000~18,000Kbps 6,000~13,000Kbps
Data Rate Control CBR
Keyframe Interval 2 s recommended; do not exceed 4 s
Settings Option
Resolution/FPS 1080p*60fps 1080p 720p*60fps 720p
Resolution 1920*1080 1920*1080 1280*720 1280*720
Bitrate 4,500~9,000Kbps 3,000~6,000Kbps 2,250~6,000Kbps 1,500~4,000Kbps
Data Rate Control Option
Keyframe Interval 2 s recommended; do not exceed 4 s
Settings Option
Resolution/FPS 480p 360p 240p
Resolution 854*480 640*360 426*240
Bitrate 500~2,000Kbps 400~1,000Kbps 300~700Kbps
Data Rate Control CBR
Keyframe Interval 2 s recommended; do not exceed 4 s

Twitch Recommended Settings:

Twitch Recommended Settings
Settings Option
Encoder NVIDIA NVENC
Resolution/FPS 1080p*60fps 900p*60fps 720p*60fps 720p*30fps
Resolution 1920*1080 1600*900 1280*720 1280*720
Bitrate 6000 kbps 6000 kbps 4500 kbps 3000 kbps
Data Rate Control CBR CBR CBR CBR
Keyframe Interval 2s 2s 2s 2s
Max. B-frame 2 2 2 2
Twitch Recommended Settings
Settings Option
Encoder x264
Resolution/FPS 1080p*60fps 900p*60fps 720p*60fps 720p*30fps
Resolution 1920*1080 1600*900 1280*720 1280*720
Bitrate 6000 kbps 6000 kbps 4500 kbps 3000 kbps
Data Rate Control CBR CBR CBR CBR
Keyframe Interval 2s 2s 2s 2s

Configure Audio Settings

About Audio Mixer

Audio Mixer

The Audio Mixer comprises of three colors: green, yellow and red.

  • 1) Green: It is recommended to keep the music or game sound within this zone.
  • 2) Yellow: It is recommended to keep the microphone sound within this zone.
  • 3) Red: It is recommended to keep the sound transmitted from your broadcast away from this zone.
  • 4) Volume Control: You can control the volume of sound by adjusting control bars below each audio source.
  • 5) Mute: You can turn on/off this function by clicking the sound icon.

Configure Audio Monitoring Settings

You can check the audio to be transmitted from your broadcast via [Audio Mixer] > [Settings] > [Advanced Audio Settings].

When the audio monitoring function is activated, echo or howling can be generated. Echo or howling is a noise generated from the speaker. This phenomenon occurs when the sound coming from a speaker flows into the microphone or audio input and output are repeated in the desktop computer audio system.

When this phenomenon occurs, adjust the settings in the following method:

  • 1. Keep the sound from flowing into the microphone by using a headset, etc.
  • 2. Change the monitoring device via [Settings] > [Audio] > Advanced].

Delay Audio and Adjust Sync

If audio delay occurs or audio is not synchronized, use the Sync Offset function in Advanced Audio Settings. For reference, the sync offset unit is in “ms.” (1000ms=1s)

Configure Audio Settings

You can configure audio-related settings via [Settings] > [Audio].

  • 1. Sample Rate: Sample rate determines the quality of sound transmitted from your broadcast. In general, 44.1 kHz (sound quality for CDs) is recommended. 48 kHz is for professional broadcasts that require enriched sound.
  • 2. Channel:
    • • Mono: This is a method of sound reproduction using one channel.
    • • Stereo: This is a method of sound reproduction using two or more independent audio channels through symmetrical speaker composition.
    • • Surround Sound: To apply surround sound, check if the input and playback functions for this effect are supported in the corresponding service. PRISM audio filters support surround sound. However, VST plug-in support is not guaranteed.

Start Live Broadcast

Select Channel

Before starting a broadcast, you need to decide through which channel you will transmit the broadcast live.
You can select a channel by locating the switch of channel icon at the top of the main screen to “On.”

Edit Live Info

For a channel that has been added through account link, you can set the title, category and range of opening of your broadcast in the “Live Info” popup.

For a YouTube or Twitch broadcast, click the “Live Info” button of the channel icon at the top of the main screen and edit the live broadcast information. You can edit the information not only before, but also during a broadcast.

Start Live Broadcast

When the channel settings are complete, click [Go Live] to start a live broadcast.

If you want to remove PRISM watermark from your broadcast screen, change the settings via [Settings] > [General].

Share via Social Media

PRISM Live Studio provides a function to share the links to your broadcasts via social media.

For a service-linked channel, place the mouse cursor over the channel at the top of the main screen and click the third button to share it via Facebook or Twitter.

Chat

PRISM Integrated Chat

PRISM integrated chat function is provided if two or more of the simultaneous transmission channels are account-linked channels. You can write a comment and send it directly in the chat window.

In the YouTube channel, you can delete your comment by placing the mouse cursor over the comment and clicking the Delete button.

Chatting by Platform

Chatting tabs are individually provided for the account-linked channels. You can use the emoji, comment, report and setting functions provided in each platform.

In the YouTube-linked channel, if you select scheduled broadcast from the Live Info window, a chatting room for the scheduled broadcast opens. A chat room cannot be displayed for the RTMP-linked channels.

Useful Functions for Broadcast

Use PRISM Color Filter

You can use color filters for broadcast produced by PRISM.

Click the [Filter] button in the Source Attributes popup, and go to [Add Filter] > [Effect Filter] > [Color Filter LUT]. After selecting a color filter, you can adjust the filter density.

The sources to which a color filter can be applied are web cam/video-captured, image, image slide show, monitor, window, game, color palette and text sources.

PRISM Color Filter

Configure Replay Buffer Settings

Using a shortcut key, you can save or transmit a highlight scene.

How to Configure Reply Buffer Settings:

  • 1) Activate the Replay Buffer option via [Settings] > [Output] > [Output Settings] > [Advanced] > [Replay Buffer].
  • 2) Configure shortcut key settings via [Settings] > [Shortcut Key] > [Replay Buffer].
  • 3) If you click the shortcut key on a scene during live or recorded broadcast, the highlight scene is saved as a file.
  • 4) To transmit a saved highlight file through broadcast real-time, go to [Menu] > [Tools] > [Script].

More detailed directions will be updated in the official PRISM blog.

Configure Shortcut Key Settings

You can directly designate broadcast/recording, scene, audio and source-related shortcut keys via [Settings] > [Shortcut Key].

You can control your broadcast more conveniently by setting the frequently used shortcut keys, such as to start/end broadcast, change scene, display/hide source, activate/deactivate mute, and play/pause source.

Configure Broadcast Delay Settings

This is a function to transmit a broadcast screen later than the actual broadcast.

By setting low delay time, you can instantly communicate with viewers.

If the delay time is set high, you can transmit a broadcast in a better picture quality than usual. However, you cannot communicate efficiently with your viewers.

You can configure the settings via [Settings] > [Output] > [Delay Broadcast].

Configure Sponsor Link Settings

You can use various Live widgets, such as for sponsor in website including Afreeca Helper, TWiT and Toonation, in your broadcast by applying web sources.

More detailed directions will be updated in the official PRISM blog.

Configure Chroma Key Settings

Chroma key is a technique to separate an image from its background by using color differences and synthesizing it in another screen. For an Internet broadcast, this technique is mainly used to remove the background space for a camera so as to help viewers focus on the streamer’s expression and the broadcast screen.

To apply the chroma key technique, you need to have a monochromatic screen for the background. A green or blue screen is mainly used for the chroma key technique. This is because an image can be clearly separated from its background when the colors are distinctly different.

More detailed directions will be updated in the official PRISM blog.

Configure Recording Settings

Record Live Broadcast

Click the [Rec] button at the top of the main screen to start recording.

You can start recording a broadcast regardless of the state of the broadcast being started or ended. So, this function can be used for rehearsal before a live broadcast or producing a video for recorded broadcast.

Configure Recording Settings

  • 1) Basic Settings: You can configure the replay buffer-related recording and basic recording settings via [Settings] > [Output] > [Recording Settings].
  • 2) Advanced Settings:
    You can configure advanced settings, such as for recording path, output type, recorded video/audio bitrate, via [Settings] > [Output] > [Output Settings] > [Advanced] > [Recording].

Account-related Inquiries

Change Account

Go to [Settings] > [General] > [PRISM Account] > [Log Out] and log in to a new account. When you log out from the system, all settings and account-linked channels are reset.

Withdraw Account

You can withdraw from PRISM service by selecting [Settings] > [General] > [PRISM Account] > [Withdraw].

Once withdrawn, the account cannot be recovered.

Reset Password

You can change the password to the account you have created via email.

Go to [Settings] > [General] > [PRISM Account] > [Change Password] and set a new password.

A password must comprise of six or more and 20 or less digits including English alphanumeric and special characters.

When Account is Locked

Your account is locked if you enter an incorrect password continuously in the password input screen.

You can try again in an hour or click on “Did you forget your password?” and reset the password.

Error-related Inquiries

Broadcast is Ended

The main causes for automatic broadcast termination are as follows:

  • 1) Unstable network

    A broadcast is automatically ended if the network is unstable, resulting in continued delay of broadcast transmission and suspension.

  • 2) Deleted channel or invalid broadcasting permission

    A broadcast is automatically ended if the broadcasting channel is deleted or broadcasting permission becomes invalid during the broadcast.

“Invalid Live Broadcast” is Displayed

The “Invalid live broadcast” message is displayed when a scheduled broadcast has been canceled or a broadcast is transmitted through the channel from another device.

If a scheduled broadcast has been canceled, select another scheduled broadcast. If a broadcast is being transmitted through the channel, end the broadcast and try again or select another channel.

Chatting Reaction is Slow

There can be time difference between chatting and live broadcast depending on the situation of the network or platform.

Chats are Not Displayed

The main causes of this problem are as follows:

  • 1) In case of broadcast via RTMP channel

    A chat room cannot be displayed for an RTMP channel. Look for chats on each platform page within the chat room.

  • 2) In case no chats have been entered

    If no chats have been entered, it can appear as though the chats are not displayed. Wait for a while until chats are entered.

Channel is Not Displayed

If the platform link has been completed, but the channel is not displayed, it can be either of the two cases below.

  • 1) Channel creation and authentication not completed

    To transmit a broadcast via YouTube, you need to complete the channel creation and authentication process once on the YouTube page. After completing the YouTube account link, click the [Create Channel] button in the channel list. Then, you will be redirected to the Create Channel page. When the channel creation and authentication process is completed, it is reflected in the channel list.

  • 2) Channel information search failed

    Channel information search can fail due to a temporary error. Refresh the channel list and try searching channel information again.

“Channel Authentication Info Expiration” Message is Displayed

If the storage period of login information in each platform expires, the “Channel authentication info expiration” message is displayed.

If the notice is displayed prior to a broadcast, try platform link again according to the instructions provided by the program.

If the notice is displayed during a broadcast, you can try platform link again after the broadcast is ended because it does not affect the broadcast.

YouTube Channel Errors

Please refer to the following if an error occurs while you are linked to a YouTube channel:

https://blog.naver.com/prismlivestudio/221705729944

Please refer to the following if an error occurs when you start a broadcast on YouTube:

https://blog.naver.com/prismlivestudio/221706541104

Sound is Not Produced

  • 1) Check if the microphone is set to “On” in your device's Preferences/Settings.
  • 2) If the audio is not muted, check if a correct input and output device has been selected.

    Set the microphone to “On” in your device's Preferences/Settings

Sound is Breaking up

This problem can occur when the user device performance, system condition or network quality is not good.

  • 1) Use Refresh or Reconnect menu to temporarily solve the problem.
  • 2) Try converting wireless network (Wi-Fi) to wired (ethernet).

Video is Not Displayed

  • 1) Check if the camera is set to “On” in your device's Preferences/Settings.
  • 2) Check if the camera is properly connected.
  • 3) Check if the camera is being blocked by a virus vaccine software.
  • 4) Check if the camera drive is of the latest version.
  • 5) Check if the same source has been added to another scene or program.

Plug-in Program Installation Inquiries

In PRISM Live Studio, a plug-in must be installed in the following path:
C:\Program Files\Naver\Prism Live Studio\prism-plugins

Audio is Not Synchronized

  • 1) This problem can occur if the computer specifications are not sufficient for the data processing and transmission capacity. Configure transmission settings as recommended.
  • 2) Check the network situation. It is recommended to use wired (ethernet) network rather than wireless (Wi-Fi).
  • 3) If an external device has been added, this problem can occur due to a difference in data transmission speed between the devices. Adjust the speed by going to [Advanced Audio Settings] > [Sync Offset].

Color-related Error Inquiries for Mac OS

If using a NVIDIA graphics card for Mac OS Catalina (version 10.15), you can experience screen discoloration. You can solve this problem by installing PRISM version 1.7.0.

If Problem is Not Resolved with HELP

If your problem is not resolved with Help, please use the following methods:

맨 위로